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Dealership Reviews
for Jones Ford in North Charleston, SC

How Are We Doing?

You can always expect world-class service and selection at Jones Ford. In fact, it’s our personal approach that continues to bring our customers back time and time again. Just what is it about Jones Ford that sets it apart from the competition? There is no one more qualified to answer that question than our customers. Here you will find reviews from Jones Ford customers, many of who have been shopping with us for many years. We invite you to look around and hope you will leave a review of your own once you have been to see us. Thank you in advance for taking the time to do so.

  • ONTHE COAST
    I was watching for a Toyota Tacoma for a month and one showed up on Car Gurus at Jones Ford. It was exactly what I was looking for. I went in and met Meridith and made an offer on this vehicle. Within a few minutes, I had a deal before I ever drove it due to bad weather. This dealer is very efficient. I was able to pick up my vehicle the next day with very little time spent. The best part is how they made a used vehicle look like new. I would highly recommend buying here. Ask for Meridith for a pleasant buying experience. DB
    Google
  • J Solomon
    Quick lube was awesome as always. Went to look at a car I was interested in while waiting and they have a $30000 dealer markup on it. They are higher than market average for markup on this vehicle and that's crazy especially during the pandemic. Feels like the dealership is trying to rip people off during this time. I will continue to use quicklube because they take great care of my car and have for a long time, but my new car money will be going somewhere else.
    Google
  • james parker
    I love this place so much I actually drive from Columbia here to get my oil changed in my car
    Google
  • B M
    My wife and I bought a used 2013 F150 from Jones Ford, We couldn't be happier. The transaction was easy, no high pressure sales tactics or pushing for tons of extra fees. The deal was fair and transparent which is very uncommon for a dealership. After we bought the truck there was a small mechanical problem, not Jones Ford's fault by any means but they went above and beyond to help correct the issue with no argument whatsoever. All of the people we talked too seemed to be named Mike but our salesman was Mike Cane and I can't speack highly enough of them.
    Google
  • Towanda Green
    My Fiance' and I visited Jones Ford in search of a new truck for him and had the great pleasure of working with Meredith. The customer service she gave us was exceptional from the moment we walked in the door. She took the time to find out exactly what he wanted in a truck, provided multiple options and didn't hesitate to answer any and all of our questions. I am not the type to actually right reviews, good nor bad, but the service from Meredith was so welcoming we're actually looking to go back to find a new car for myself!
    Google
  • Rich Carey
    I"m a regular custom to the service department for my pickup truck.They have the right parts and experienced mechanics.
    Google
  • Christina moore
    Just recently purchased my 2nd vehicle from Wanda. She is amazing didn’t feel hassled to buy a vehicle. She picked my suv out and everything all I had to do was sign paper work and I’m in love with it.. mike in the finance was amazing as well he got me the best deal and couldn’t be more happier.
    Google
  • Steve Durbin
    Excellent customer service, sales, finance. Salesman very patient and helpful. Highly recommend.
    Google
  • Bruce Rasmussen
    I have been using Jones Ford Quick Lane Service since 2014. Scott Dischert has always been my service advisor and we have built a friendship over the years. Scott takes great care of both my vehicles, 2014 Ford Fusion and a 2019 Ford F 150. Thanks you Scott! You are Awesome!
    Google
  • Mich Kel
    Update: spoke to sales manager. Good thing we went in and spoke to him. They are taking care of it. Woohoo praise God. She is on a fixes income, a Vietnam Vet and so was my dad. Thank you Purchase a 2017 Ford Escape, used November 2019. Six month after purchased vehicle the engine started throwing codes. Now Coolant was leaking into engine. Even though I was told 2017-2019 are having that very problem the service department has told me I have to replace the engine $6,401.03 Will be going by there tomorrow to chat with the sales manager but so far no one there has been any help. I will never recommend them and make sure ive told everyone of my experience.
    Google
  • Brittany M
    Been ordering parts for my company the last 3 years from here. Charlie in parts is first class! Drew is also very helpful when Charlie is not there.
    Google
  • Nikki R.
    Went here for the first time for some routine maintenance. The quick lane team was awesome! I worked with Adam who was great and kept me updated throughout my service. I'll be taking my car here from now on.
    Google
  • Jonathan Renteria
    Brought car in for an oil change. I came when they first opened so didn't have to wait very long. The gentleman that attended at the front was nice and helpful. Place looked clean for a car shop waiting room. I didn't use their restrooms since I wasn't there very long so I couldn't say if those were clean as well. Overall I had a pleasant experience. Your mileage may vary depending at what time you bring your car in or for what.
    Google
  • Brandon M
    My wife and I bought a used 2013 F150 from Jones Ford, We couldn't be happier. The transaction was easy, no high pressure sales tactics or pushing for tons of extra fees. The deal was fair and transparent which is very uncommon for a dealership. After we bought the truck there was a small mechanical problem, not Jones Ford's fault by any means but they went above and beyond to help correct the issue with no argument whatsoever. All of the people we talked too seemed to be named Mike but our salesman was Mike Cane and I can't speack highly enough of them.
    Google
  • Sarah Madgwick
    The service department at Jones Ford is exceptional!! The service advisor (Josh) was helpful and kept me informed!! If you’re looking for great service at a reasonable price look no further!
    Google
  • Michael White
    We were looking for a used truck for my Son. It had been a very long time since we had any dealings with a automobile dealer. I can honestly say that our experience with Jones Ford was excellent. Lori, our Sales Professional, was very knowledgeable and helpful throughout the entire commercial process. Jake, in the Service Department was also excellent. He corrected everything we asked him too in a very professional and timely manner. From a Finance perspective, Mike Smith was also excellent to deal with. He made the document signing and execution painless and stress-free. We never once felt uncomfortable or pressured to do anything. I highly recommend Jones Ford and their team of professionals. I have learned in business that, "people may forget what you said but, they will never forget how you made them feel." Thank you to the Jones team of Professionals for making us feel special.
    Google
  • Benjamin Haygood
    Great experience. Very easy. Open to my terms and we cane to an easy deal on a great truck and then flew through financing. Would recommend forever.
    Google
  • Kimberly Stitt
    Had car in for the first time for a recall. A couple days later got a call that Ford wanted another part added to repair. Brought car in a second time and was done fast and efficiently. Great staff in service as well. Great job. You have a new customer.
    Google
  • Tim Cummings
    Purchased a new vehicle from Mike Kane who was very knowledgeable about the Ford products. He was professional and knew what he had in stock that fit our needs. He walked us through the operation of the new car. Thanks for a great car buying experience.
    Google
  • Katie Mathews
    Recently purchased a used vehicle from Jones and had a fantastic experience. My husband spoke with a sales rep on the phone and we made the drive to checkout the vehicle and talk numbers. They were all so kind and eager to help with working numbers for us. I cannot speak highly enough about Jones of Charleston!
    Google
  • Kaitlyn Coleman
    Getting rear-ended is never fun but Jones Ford made the experience of a car repair so easy and stress free! Best service I’ve ever encountered. Arrived early to pick up my car (expecting to wait) but my car was ready to go and clean inside and out!! Victoria was awesome throughout the whole process and answered all my questions. highly recommend.
    Google
  • Sammie Parson
    Purchasing a new car was very easy to do here. I got exactly what I was looking for; a reliable transportation with a strong body, great on gas consumption and easy to use controls with voice commands. The salespeople were very considerate and confident in finding my next vehicle. Front desk was very hospitable and courteous. No salesperson pressure tactics. I'm very pleased with my Ford Fusion purchase.
    Google
  • Matt Grayson
    Oil change / tire rotation. Always a great experience at both Quick Lane and service department. Recently had my car serviced and each and every time, I have been super impressed with the communication and follow-through. Great, great job.
    Google
  • Courtney Powell
    Victoria at the Collision Center was absolutely amazing! She kept me updated constantly on my car via phone calls and texts and answered every question thoroughly and as fast as possible! I was out of town while repairs were made and remembered I was also due for an oil change and they accommodated that and even took my car over to the quick lane for me and ensured everything was complete when I got back in town! Highly recommend Jones Ford!
    Google
  • Michael Ricciardone
    Joe Thomas is the epitome of a professional salesman. He was very knowledgeable about the Explorer and patiently answered all of my questions. He did an extensive search finding the exact product I was looking for saving me money in customizing options like a leather seat upgrade without buying the full option. He was very low pressure and delivered a great product at a very fair price. I will continue to use Jones Ford with Joe Thomas as my sales representative.
    Google
  • Boyd Bryson
    It's been many years since we have had a positive experience buying an automobile from a dealership. We purchased a 2014 Edge Limited. Very pleased with the car and the sales staff was excellent. We were able to take the car home the same day. Very good price and worth the drive from out of state. More than happy to recommend this dealership and would buy again.
    Google
  • Pammy Rembold
    This is actually for Fast Lane. I go there for standard maintenance. Scott always gets the customer service part of the job done well. He sometimes seems a tad serious, but he's never been rude and always explained things as little or as much as needed. Now, that said he interacts with my kiddos with a friendly tone and you will actually see him smile. Oh, and even my 2 axal brake work took less time (and you can watch them do the work, so even better)than Stokes takes to do oil or a tire. I'm only slightly joking.
    Google
  • Charles Taylor
    This is my second purchase of a truck at Jones Ford. It was an excellent experience. My salesman, Brian Smith, went out of his way to make our purchase of a Ford Ranger so easy. I can highly recommend this dealership.
    Google
  • Michele Anderson
    I am very happy with my New car and taking care of my old car the sales team was fantastic and a pleasure to work with. They were very generous with working with my financial situation due to limited credit but still gave me a great deal. I’m so happy with this dealership mr Gordon is amazing . I highly recommend this dealership
    Google
  • Angie D'Elia
    Adam in service is amazing! He always goes above and beyond for me. I had a recall to get completed and he called and said there was an additional one I did not know about. They fixed to too. THANKS ADAM!! Angie D N Charleston , S.C.
    Google
  • Jason & Michelle McLemore
    We couldn't have asked for a better experience! Brian Smith and Mike Smith both made the buying process effortless. Definitely, recommend Jones Ford.
    Google
  • Jerry Smith
    Great service, i was able to find the model, color and equipment package at a fair price, received a fair price for my trade in, never any pressure to buy, Rogers Larry answered all my questions and Diane in finance was able to get me a great rate and the monthly payment i wanted. It was a great time and never felt pressure> I highly recommend Jones Ford , great place to select your next car.
    Google
  • Felisa Moniquette
    Great dealership. So different from ours here in long island. They don't have a clue what customer service is here. If you stop in be sure to say hello or ask for Terry B. He is so personable and knowledgable about the Ford vehicles so ask him anything you need to know before deciding.
    Google
  • Kenneth Grismore
    Excellent place to purchase a new or used vehicle from. I have lost count on the number of cars we have purchased from them over the years. They go above and beyond to make sure you get the best deal. The finance team are the best with getting the best rates and terms that best meet your needs. Go out to Jones Ford and look at their vast selection of vehicles and see about getting into a car or truck.
    Google
  • stephen rogers
    Brian and the sales team hit this out out of the park! Our new 2019 ford explorer is exactly what we needed for our New family vehicle. Devon did all the leg work and took us for a great test drive down by the airforce base there in North Charleston. Denise in finance closed the deal giving all the information needed to make the best decision for us. Thank you Jones Ford!
    Google
  • L B
    Being from out of state I was sure I was going to get raked over the coals, but it was the complete opposite! Scott in quicklane was awesome! They put a new valve stem on and had it ready quicker than they said for an incredibly fair price. I would recommend them to anyone!
    Google
  • Jacob Shinta
    Bought a 2010 Raptor there and from purchase to servicing, it’s been a very positive experience and has changed my perception of large volume domestic car dealerships. Sales staff was knowledgeable and honest. Service department picked it up from their and continued to shore up and add to the positive vibes. Recommend them to anyone if in the market for new or used vehicles.
    Google
  • Indigo Lemon
    Allen in service was so awesome. I called the day before and he listened to all of my concerns and gave me his opinion of a solution which I truly appreciated. The next day I brought my car he was so attentive, welcoming me as soon as I walked the door. Very speedy process. The shuttle guy, forgot his name is also extremely nice too. He was on time and very kind. Thank you Ford
    Google
  • Sharon Quinn
    Recall appointment scheduled and easily rescheduled online. They finished the recall work quicker than expected. Very friendly staff.
    Google
  • David Winters
    Mark And Allen were great in Service. My truck had alot of problems and they did a great job getting things fixed.
    Google
  • Doug Easter
    Great experience, great folks. Excellent customer service. Worked with us to get the car we wanted for the price wanted to pay! Thanks again to the sales and service staff!
    Google